top of page

Customer Service Advisor

Job Type


About the Role

Customer Service Advisor
Syston, Hybrid (2 days per week office based)
£23,754p.a. + bonuses
  • Do you pride yourself on delivering outstanding customer service to add value to the customer journey? 
  • Are you experienced in handling high volume inbound calls and emails from customers?
  • Do you want to join a recognised brand who provide industry leading training?  
The Company:
We are working with a leading brand who are seeking ambitious, customer focused individuals to join their growing team. This person will ideally have experience within a call centre environment and be resilient to resolving complex customer queries and complaints.

Role & Responsibilities of the Customer Service Advisor:
  • To work towards annual objectives, for KPI’s to include talk time, wrap time, call answer rate and quality monitoring.
  • Handling a large number of calls communicating with customers over the phone and email.
  • Own and resolve all queries and issues effectively and efficiently.
  • Investigating issues and working towards positive outcomes.
  • Working in a busy environment, prioritising tasks in order of importance.
  • Delivering great customer service at all times.
  • Inputting customer data into the business’s internal CRM.
  • Working as a team player, supporting colleagues when required.

About You as the Customer Service Advisor:
  • Experience working in a high volume/call centre environment.
  • Excellent communication skills to build relationships.
  • Able to deliver excellent customer service.
  • Someone who is focused and pays attention to detail.
  • A positive person who can handle difficult conversations.
  • Good time management.
  • IT proficient.

Additional Benefits:
  • Monday to Friday role + 1 in 4 Saturdays (paid in overtime)  
  • Ability to earn an extra £150 per month in bonus
  • Free onsite parking
  • 25 days plus bank holidays
  • Great onsite training
  • Hybrid working office based 2 days per week

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion.

We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us.

We look forward to hearing from you.
bottom of page